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SBMP SOLUTIONS

SBMP Solutions
Legal & Policy Information

As a trusted consulting and education provider, SBMP Solutions is committed to maintaining transparency, integrity, and full legal compliance in all client engagements. Please carefully review the following legal documents which govern your use of our services, platform, and content.

Terms & Conditions

A. Scope of Services

By engaging with SBMP Solutions, the Client agrees to the terms and conditions outlined in the formal Consulting Agreement. All services—including consulting sessions, digital programs, and workshops—are delivered under mutually agreed-upon terms and scope.

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  • Services are not automatically recurring; each engagement must be initiated and confirmed in writing.

  • Consulting deliverables, including strategic plans, frameworks, and analyses, are tailored specifically for the Client and not transferrable.

  • SBMP MES program access is granted to one individual per license and must not be shared or duplicated.

B. Ownership & Usage of Intellectual Property

Unless otherwise agreed in writing, all materials developed by SBMP—including reports, methodologies, program content, frameworks, and tools—remain the exclusive intellectual property of SBMP Solutions.

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  • Clients are granted a limited, non-transferable, non-exclusive license to use the deliverables solely for internal business use.

  • Unauthorized copying, resale, public sharing, or use of materials for commercial training purposes is strictly prohibited.

  • Any violation will result in immediate suspension of services and may lead to legal action, including claims for damages and injunctive relief.

C. Service Limitations & Client Responsibilities

  • SBMP is not liable for business decisions made by the Client based on recommendations provided, unless explicitly stated in a performance-based agreement.

  • It is the Client’s responsibility to provide accurate data, timely access, and active cooperation during the service engagement.

  • SBMP Solutions reserves the right to modify service offerings or delivery format if unforeseen circumstances arise, with prior notice to the Client.

Privacy Policy

A. Collection & Use of Information

SBMP collects only the essential personal and business information necessary to provide high-quality consulting and educational services. This may include:

  • Name, contact information, company name, and role

  • Business documents and strategic materials (under NDA where applicable)

  • Engagement analytics and user activity related to SBMP MES programs

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Information is used to:

  • Customize your consulting experience

  • Manage your program access

  • Ensure compliance with service terms

  • Improve service quality

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We do not sell, rent, or disclose your information to third parties without your express consent, except where required by law.

B. Data Storage & Protection

All client data is stored in secure servers compliant with international standards. We employ the following data security protocols:

  • Encrypted storage and transmission

  • Access controls restricted to authorized personnel

  • Regular audits and system updates

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You have the right to:

  • Access your personal data

  • Request corrections or deletions

  • Withdraw consent for data use (subject to service limitations)

For data-related inquiries, contact: contact@mesonline.online

Refund & Cancellation Policy

We understand that business needs can evolve. However, due to the nature of our services and the proprietary content involved, specific refund and cancellation terms apply.

A. Consulting Services

  • Consulting fees are non-refundable once services have been initiated or planning work has commenced.

  • Cancellations made prior to commencement may be eligible for a partial refund, subject to a 20% administrative fee.

  • All cancellation requests must be submitted in writing to contact@mesonline.online and will be reviewed within 14 business days.

B. Service Adjustments & Transfers

  • Program access is non-transferable. Transfer requests due to medical or legal emergency will be reviewed case by case.

Dispute Resolution & Jurisdiction

  • All legal matters, claims, or disputes arising from SBMP services are governed by the laws of Malaysia.

  • Parties agree to attempt amicable resolution through discussion or mediation before pursuing formal legal proceedings.

  • Any unresolved disputes shall be brought to courts within Kuala Lumpur jurisdiction unless otherwise mutually agreed.

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Need help or clarification?

Email us at contact@mesonline.online. We’re committed to ensuring clarity and fairness in every client relationship.

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